What does the team need from its leaders?
Select the capabilities that matter most, define the behaviors people should see, and clarify how managers will create the conditions for success.
Define the work
1. Identify the results the team must deliver.
2. Name the recurring constraints or breakdowns.
3. Describe what frontline leaders must do consistently.
Describe actions people can see. Avoid personality labels, assumed motives, and vague qualities.
Which competencies matter most here?
Select every competency that is important for the role. These become the framework for future assessment items.
Turn capabilities into observable behavior
Edit each example for the role. Define the manager behavior that enables it and the evidence that would demonstrate it.
Choose three behaviors to strengthen first
Select the behaviors that would have the greatest meaningful impact in the next 90 days.
Make working together observable
We address disagreements directly with one another—not through team members.
After a decision, we communicate one aligned message and support it consistently.
We clarify owners, deadlines, and handoffs, then follow up when we said we would.
Which agreement will require the most change from you—and what will others see when you are honoring it?